MCR respects the privacy of the children, families, beneficiaries, donors, supporters, volunteers, members, employees, contractors and community members with whom we interact.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy requirements and good privacy practice.

Information we may collect

Depending upon the person’s interaction with MCR, information may include:

• name;

• contact information;

• address;

• date of birth;

• emergency contacts;

• referral information;

• information necessary to assess assistance;

• financial-hardship information;

• accessibility information;

• health or disability information where relevant;

• cultural, language or communication requirements;

• safety and safeguarding information;

• parent, guardian or carer information;

• volunteer and screening information;

• donation information;

• complaints and feedback;

• photographs, video or recordings where authorised; and

• other information reasonably necessary for MCR’s charitable activities.

MCR will seek to collect only information reasonably necessary for its activities.

Why we collect information

Information may be used to:

• respond to enquiries;

• assess requests for assistance;

• provide approved assistance;

• communicate with applicants and referrers;

• manage school and community programs;

• manage donations and fundraising;

• manage volunteers;

• protect people’s safety;

• respond to complaints;

• comply with legal obligations;

• meet legitimate funding and reporting requirements;

• prevent fraud and misuse; and

• administer MCR.

Sensitive information

Sensitive information will be handled with additional care.

MCR will seek appropriate consent where required and will limit access to people who reasonably require the information for an authorised purpose.

Children

Where appropriate, consent concerning a child’s information will be obtained from a parent, guardian or other legally authorised person.

Children should also receive an age-appropriate explanation and have their views considered where appropriate.

Sharing information

MCR will not sell or trade personal information.

Information may be disclosed where reasonably necessary:

• for the purpose for which it was collected;

• with appropriate consent;

• to protect someone from serious harm;

• to report suspected abuse or criminal conduct;

• where required or authorised by law;

• to meet lawful funding requirements; or

• to obtain confidential professional advice.

Only information reasonably necessary for the purpose should be shared.

Photographs and stories

Appropriate consent must be obtained before an identifiable person’s photograph, video, voice, story or personal information is used for MCR publicity, fundraising or social media.

Receiving assistance from MCR does not mean a person has consented to publicity.

Children and vulnerable people will not knowingly be portrayed in a humiliating, exploitative or misleading manner.

Access and correction

Requests concerning personal information can be directed to:

Privacy Officer: Elizabeth Clarke
Email: support@mycommunityrescueinc.org.au
Telephone: 07 5661 6513

If a privacy complaint concerns Elizabeth Clarke personally, it should be referred to Carolyn Keable, Secretary.