Information on the MCR website is provided in good faith for general information.

MCR does not guarantee that:

• every request for assistance will be approved;
• funding will always be available;
• assistance will be available immediately;
• every participating school or community organisation will receive funding;
• every program will operate continuously; or
• information supplied by third parties will always be complete or current.

A website referral or application is a request for assessment, not confirmation of funding.

MCR does not provide emergency, medical, legal, financial, psychological, housing, child-protection or other regulated professional services merely by providing general information, practical charitable assistance or referrals.

People requiring urgent assistance should contact the appropriate emergency or professional service.

In an emergency or immediate danger, call 000.

COOKIES & ONLINE INFORMATION NOTICE

The MCR website may use cookies and similar technologies necessary for website operation, security, forms, analytics or improving website performance.

Information collected may include:

• device or browser information;
• website usage;
• pages visited;
• general technical information; and
• information voluntarily entered into forms.

MCR will seek to ensure that personal information submitted through online forms is handled consistently with our Privacy Policy.

Users can generally control cookies through their browser settings, although disabling certain cookies may affect website functionality.

SOCIAL MEDIA, PHOTOGRAPHS & STORIES

MCR recognises the importance of protecting the dignity and privacy of the people and communities we support.

MCR will seek appropriate consent before publishing identifiable photographs, videos, personal stories or testimonials.

Additional care will be taken where content involves children or vulnerable people.

Receiving assistance must never be conditional upon agreeing to participate in fundraising, publicity, photography, social media or promotional activities.

MCR will not knowingly publish material that exploits, humiliates or misrepresents a person experiencing hardship.

RECORDS & INFORMATION MANAGEMENT

MCR maintains records necessary to demonstrate responsible governance, financial management, safeguarding and delivery of charitable assistance.

Records may include:

• governance documents;
• meeting records;
• financial records;
• donation and fundraising records;
• assistance records;
• volunteer records;
• safeguarding records;
• complaints;
• consent records; and
• regulatory information.

Records will be protected from inappropriate access, loss, alteration or disclosure and retained or securely destroyed in accordance with applicable requirements and MCR’s internal records-management procedures.

FINANCIAL ACCOUNTABILITY

MCR is committed to managing charitable funds responsibly.

Financial controls are designed to:

• protect charitable money and property;
• ensure expenditure is properly authorised;
• maintain appropriate financial records;
• prevent fraud and misuse;
• manage restricted funding appropriately;
• reconcile financial accounts;
• provide appropriate financial oversight; and
• demonstrate that funds are used for legitimate charitable purposes.

No MCR funds or property may be used for improper personal benefit.

INCIDENTS, RISK & EMERGENCY RESPONSE

MCR seeks to identify and manage risks associated with its activities, events, volunteers, beneficiaries and community programs.

Serious incidents must be escalated promptly.

Where an incident presents an immediate risk to life or safety, protecting people takes priority.

MCR may contact emergency services, police, child protection authorities, insurers, regulators, funders or other appropriate organisations where necessary.

POLICY BREACHES

Breaches of MCR policies may result in action appropriate to the circumstances, including:

• additional guidance or training;
• increased supervision;
• restriction of duties;
• removal of access to information;
• withdrawal of delegated authority;
• termination of volunteer or other engagement;
• disciplinary action;
• recovery of funds or property;
• referral to the Governing Committee; or
• reporting to an appropriate external authority.

CONTACTING MY COMMUNITY RESCUE INC.

For general enquiries:

My Community Rescue Inc.
ABN: 43 189 400 574
Website: mycommunityrescueinc.org.au
Email: [email protected]
Telephone: 07 5661 6513

For complaints and feedback:

Elizabeth Clarke
President/Chairperson & Complaints Officer

Email: [email protected]
Telephone: 07 5661 6513

Complaints concerning Elizabeth Clarke must be referred to:

Carolyn Keable
Secretary
My Community Rescue Inc.

POLICY REVIEW

MCR’s policies are reviewed periodically and may be updated when:

• legislation or regulatory requirements change;
• MCR’s activities change;
• new risks are identified;
• an incident or complaint identifies an improvement;
• funding or contractual requirements change; or
• the Governing Committee determines that an amendment is necessary.

The detailed internal policies, Constitution and resolutions approved by the Governing Committee remain the authoritative organisational documents where applicable.

If a public website statement is inconsistent with MCR’s Constitution, applicable law or an approved internal policy, the Constitution, applicable law and formally approved organisational policy will take precedence.